Frequently Asked Questions
RETURNS, EXCHANGES AND ORDER MODIFICATIONS:
Please read carefully as there are no exceptions to the following policies.
In most cases orders are shipped within 1-5 business days after being placed. Once the package leaves our facility, it is in the hands of the shipping company.
...before contacting FAS Knobs:
For orders placed within the United States, please allow up to 15 business days for your order to arrive before contacting us regarding the status of this order as it is in the hands of the postal service and we can not offer any additional information.
What do I do if the item I received differs from the product I ordered?
If you were sent the wrong product, please email us right away. In the email you must include a clear photo of the product in question. We’ll review your order and if the fault was our own, we will get the correct product shipped out to you as soon as possible. If the product was already installed, or if you cannot provide a clear photo of the product in unused condition, we are not able to offer a refund or exchange.
If you ordered the incorrect product or are unhappy with the color, size or fitment, unfortunately we cannot allow a refund or exchange as each product is made to order and cannot be re-used or re-sold.
Please make sure to double-check your order as well as the product descriptions before placing your order to ensure you are ordering the correct product(s).
What do I do if the item I received is damaged?
If any of your products arrive damaged please email us right away. In the email you MUST include a clear photo of the damage. We’ll review your order if the issue was no fault of your own, we will get a replacement product shipped out to you as soon as possible. If the product was already installed, or if you cannot provide a clear photo of the product, we are not able to offer an exchange. FAS Knob's policy is to replace any damaged products with the exact same product (if the product arrives damaged or has a fault, within a reasonable time frame after receiving the product), not refund them. There are no exclusions to this policy.
I tried to install the product, but ruined it in the process, is there anything you can do?
Unfortunately we are not held responsible for a failed installation.
If you have any questions at all before installing our products, please email us and we will help in any way we can.
I made a mistake with my order, how do I correct it?
If you made a mistake with an order you placed, email us within 24 hours with your order number and full name along with the problem of your order. We will do all we can to accommodate the correction. Please note, if you do not contact us within 24 hours, we cannot guarantee that your order has not already shipped.
ORDER PROCESSING & SHIPPING:
How long does it usually take until my order is processed?
Please allow 1-5 business days after the order has been placed for your order to be processed and shipped out, regardless of the shipping method chosen.
You will receive an email when your order ships. Once the order ships, it is then in the postal service's hands. This can take anywhere from a few days to a few weeks to arrive depending on where you are located.
We suggest altering the shipping method if you need your order to arrive sooner, or be trackable.
Why is it that I haven’t received a tracking number?
Please allow 1-5 business days after the order has been placed for your order to be processed and shipped out. Tracking will be sent to you via an automated email.
If no tracking is sent to you within 5 days please email us.
Damage due to use of products:
FAS Knobs will not be held responsible for any damage that may occur due the installation or use of any of our products. The purchaser assumes all responsibilities, including any long term damage that may be believed to be caused by our products. We stand behind the quality of our products and will replace any products that arrive damaged or have any quality issues.
OTHER GENERAL QUESTIONS:
How do I find out about new products, sales or updates to the website?
We actively post on Instagram, Facebook, and Twitter You'll also have a chance to ask questions, post comments and interact with our staff.
What forms of Payment do you accept?
All major forms of payment are accepted including Apple Pay.
If you have any other questions that were not answered here, please send us an email and we will be happy to answer.